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Products selections, prices and delivery options will be updated accordingly.

Your order will be charged in RMB.

Q: Do you ship to my home address?

A: We can ship to most destinations in the world. If you cannot find your shipping destination on the list, it is likely that we cannot not ship to your address from Hong Kong. You may contact us by email for further assistance.


Q: Can I get free shipping?

A: Yes, we offering free shipping to customer who orders over a required spending amount, please find out more using below link:

Shipping & Delivery details


Q: How fast can you dispatch my order?

A: Depends on your payment method, we need to wait for the transaction clearance to confrim your payment. It will usual complete within 48 hours. However, this may take longer during busy periods or there is issue with the payment, we always do our best to dispatch your item asap.


Q: Do you provide product exchange service?

A: Yes, regular price purchased items can be exchanged within 30 days in brand new original resellable condition with all original packagings. However, special offer items or discounted items are non-exchangeable and sold as final. Please see our detailed PRODUCT RETURN POLICY.

Q: Do you provide cash refund?

A: No, we do not provide cash refund, however customer can return regular price purchased items in brand new original resellable condition with all original packagings for product exchange within 30 days. However, specail offer items or discounted items are non-exchangeable and sold as final.


Q: How do I get help for my purchase order?

A: Please email to our online shop customer care specialist onlineshop@tassels.com.hk or using below link:

Contact us online form


Q: Can I talk to a staff for product or fitting advice?

A: Yes, you may contact us via email, instant messaging or voice call:

Mainland China customers support (11am to 9pm China Standard Time)

  • By email: beijing@tassels.com.hk
  • By WeChat: TASSELS-China


Hong Kong customer support (11am to 7pm China Standard Time)

  • By email: info@tassels.com.hk
  • By Whatsapp: +852 2789 9911