A: We are in pilot run stage, with limited service to selected market at the moment, more destinations will be served gradually. We can ship to most destinations in the world. If you cannot find your shipping destination on the list, it is likely that we are not allowed to ship to your address from Hong Kong.
A: Yes, we offering free shipping to customer who orders over a required spending amount, please find out more using below link:
A: Depends on your payment method, we need to wait for the transaction clearance to confrim your payment. It will usual complete within 48 hours. However, this may take longer during busy periods or there is issue with the payment, we always do our best to dispatch your item asap.
A: Yes, purchased items can be exchanged within 30 days in brand new original resellable condition with all original packagings. Please see our detailed PRODUCT RETURN POLICY.
A: No, we do not provide cash refund, however customer can return purchased items in brand new original resellable condition with all original packagings for product exchange within 30 days.
A: Please email to our online shop customer care specialist firstname.lastname@example.org or using below link:
A: Yes, you may contact us via email, instant messaging or phone call:
Mainland China customers support (11am to 9pm China Standard Time)
Hong Kong customer support (11am to 7pm China Standard Time)