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PLEASE CHOOSE YOUR SHIPPING DESTINATION
請選擇運送目的地 / 请选择运送目的地

Products selections, prices and delivery options will be updated accordingly.
產品庫存,價格以及運送服務會隨著你的送貨目的地相應更新。
产品库存,价格以及运送服务会随着你的送货目的地相应更新。

Your order will be charged in RMB.
您的訂單將以人民幣結算。
您的订单将以人民币结算。


Q: Do you ship to my home address?

A: We are in pilot run stage, with limited service to selected market at the moment, more destinations will be served gradually. We can ship to most destinations in the world. If you cannot find your shipping destination on the list, it is likely that we are not allowed to ship to your address from Hong Kong.

 

Q: Can I get free shipping?

A: Yes, we offering free shipping to customer who orders over a required spending amount, please find out more using below link:

Shipping & Delivery details

 

Q: How fast can you dispatch my order?

A: Depends on your payment method, we need to wait for the transaction clearance to confrim your payment. It will usual complete within 48 hours. However, this may take longer during busy periods or there is issue with the payment, we always do our best to dispatch your item asap.

 

Q: Do you provide product exchange service?

A: Yes, purchased items can be exchanged within 30 days in brand new original resellable condition with all original packagings. Please see our detailed PRODUCT RETURN POLICY.
 

Q: Do you provide cash refund?

A: No, we do not provide cash refund, however customer can return purchased items in brand new original resellable condition with all original packagings for product exchange within 30 days.

 

Q: How do I get help for my purchase order?

A: Please email to our online shop customer care specialist onlineshop@tassels.com.hk or using below link:

Contact us online form

 

Q: Can I talk to a staff for product or fitting advice?

A: Yes, you may contact us via email, instant messaging or phone call:

Mainland China customers support (11am to 9pm China Standard Time)

  • By email: beijing@tassels.com.hk
  • By phone: +86 10 8529 8060
  • By WeChat: TASSELS-China

 

Hong Kong customer support (11am to 7pm China Standard Time)

  • By email: info@tassels.com.hk
  • By phone: +852 2789 9911
  • By Whatsapp: +852 2789 9911